TapMango provides your MedSpa with a loyalty app: earn points for treatments, refer friends for bonus points, redeemable for discounts. Your 200 active clients earn and redeem points. But you added zero new clients this month through Google because your SEO ranks 9th and your phone goes to voicemail at lunch. TapMango retains the 200 you have while you lost the 30 you could have gained. Net trajectory: declining.
TL;DR
TapMango retains existing clients. Growth adds new ones. The Webevo platform provides acquisition AND retention — SEO brings clients, CRM keeps them, reputation builds trust.
Retention Without Acquisition
Compare: FiveStars, Square Loyalty, Smile.io.
| Function | TapMango | Webevo Platform |
|---|---|---|
| Loyalty/rewards | ✅ | CRM retention |
| Referral programs | ✅ | ✅ CRM automated |
| SEO | ❌ | ✅ Full local |
| Voice AI | ❌ | ✅ 24/7 |
| Reputation | ❌ | ✅ Review AI |
| Price | $199-$399/mo | Growth subscription |
Loyalty Programs Without Acquisition Retain a Shrinking Base: Loyalty platforms reward repeat customers — valuable for retention. But service businesses lose 20-30% of active customers annually through natural attrition (moves, competitor switches, life changes). Without acquisition marketing generating new loyalty members, the program manages organized decline. The Webevo platform acquires new customers AND retains existing ones.
When TapMango Makes Sense
TapMango fits businesses with strong acquisition already generating new clients needing loyalty tools to maximize retention. If client acquisition is solved, loyalty optimization provides incremental value.
For businesses needing acquisition AND retention — the Webevo platform provides both.
