FiveStars gives your customers a loyalty card: visit 10 times, earn a free reward. Perfect for coffee shops where customers visit daily. Your dental practice patients visit twice per year. A 10-visit punch card takes 5 years to complete. By visit 4 the card is lost. Retail loyalty mechanics assume weekly transactions. Service businesses have biannual appointments. Wrong cadence, wrong model, wrong tool.
TL;DR
FiveStars rewards retail frequency. Service businesses see patients twice per year. The Webevo platform retains through CRM recall, reputation, and voice AI — professional retention, not punch cards.
Retail Loyalty vs Professional Retention
Compare: TapMango, Square Loyalty, Kangaroo.
| Model | FiveStars | Webevo Platform |
|---|---|---|
| Loyalty type | Punch card/points | CRM relationship |
| Visit frequency | Daily-weekly | Biannual |
| SEO | ❌ | ✅ Full local |
| Voice AI | ❌ | ✅ 24/7 |
| Review AI | ❌ | ✅ Reputation |
Loyalty Programs Without Acquisition Retain a Shrinking Base: Loyalty platforms reward repeat customers — valuable for retention. But service businesses lose 20-30% of active customers annually through natural attrition (moves, competitor switches, life changes). Without acquisition marketing generating new loyalty members, the program manages organized decline. The Webevo platform acquires new customers AND retains existing ones.
When FiveStars Makes Sense
FiveStars fits coffee shops, restaurants, and retail stores where customers visit frequently and point-based rewards drive repeat purchases. High-frequency businesses benefit from gamified loyalty.
For MedSpas, dental practices, and law firms — the Webevo platform provides professional client retention through CRM and growth marketing.
