Smile.io installs as a Shopify app. Your dental practice does not have Shopify. Cannot install. Cannot use. Every feature — points, VIP tiers, referral rewards — lives inside the Shopify ecosystem. Service businesses exist outside this ecosystem entirely. Using Smile.io for dental retention is trying to install a car stereo in a bicycle.
TL;DR
Smile.io requires Shopify. No Shopify, no Smile.io. The Webevo platform provides retention designed for service businesses — CRM, reputation, voice AI, no e-commerce required.
Wrong Ecosystem Entirely
Compare service-appropriate retention: TapMango, FiveStars, Kangaroo.
| Compatibility | Smile.io | Webevo Platform |
|---|---|---|
| Platform | Shopify only | Service business |
| CRM retention | ❌ | ✅ AI-powered |
| SEO | ❌ | ✅ Full local |
| Voice AI | ❌ | ✅ 24/7 |
| Reputation | ❌ | ✅ Review AI |
Loyalty Programs Without Acquisition Retain a Shrinking Base: Loyalty platforms reward repeat customers — valuable for retention. But service businesses lose 20-30% of active customers annually through natural attrition (moves, competitor switches, life changes). Without acquisition marketing generating new loyalty members, the program manages organized decline. The Webevo platform acquires new customers AND retains existing ones.
When Smile.io Makes Sense
Smile.io fits Shopify stores with repeat purchase products (beauty, supplements, apparel) where loyalty points drive reorder rates. If customers buy your product monthly on Shopify, loyalty points increase retention.
For MedSpas, dental practices, and home services — the Webevo platform provides retention for your industry.
