"How did you hear about us?" "What services are you interested in?" "When would you like your appointment?" A dental practice uses SurveyMonkey to collect new patient intake information. The survey completes. SurveyMonkey stores the responses in its analytics dashboard. Now what? The office manager exports responses to a CSV, imports into the scheduling system, manually creates the patient record, and calls to confirm the appointment. SurveyMonkey collected the data beautifully. Everything after required 45 minutes of manual work that a growth platform does in 5 seconds.
TL;DR
SurveyMonkey surveys. Service businesses need intake-to-appointment automation. The Webevo platform captures intake data and automatically creates CRM records, sends confirmations, and schedules appointments.
Right Tool, Wrong Job
SurveyMonkey excels at opinion gathering — NPS surveys, employee satisfaction, market research, event feedback. These use cases require data analysis, not lead conversion. Using SurveyMonkey for client intake forces a survey tool into a CRM workflow it was never designed to support. Compare purpose-built alternatives: Gravity Forms, Typeform, Formstack.
Survey Platform vs Growth Intake
| Use Case | SurveyMonkey | Webevo Platform |
|---|---|---|
| Opinion surveys | ✅ Excellent | N/A |
| Client intake | ⚠️ Misfit | ✅ Purpose-built |
| CRM routing | ❌ | ✅ Automatic |
| Appointment booking | ❌ | ✅ Integrated |
| Voice AI | ❌ | ✅ 24/7 |
| HIPAA-aware | ❌ | ✅ |
| SEO | ❌ | ✅ Full local |
| Reputation | ❌ | ✅ Review AI |
Forms Without Follow-Up Are Data Graveyards: Form builders collect submissions. But 78% of leads go to the business that responds first. If your form submission sits in an inbox for 4 hours before someone reads it, the lead has already called a competitor. AI-powered CRM processes form submissions instantly — triggering automated follow-up within seconds, not hours.
Use the tool designed for the job you need done.
When SurveyMonkey Makes Sense
SurveyMonkey fits market research, employee surveys, NPS measurement, and event feedback — opinion-gathering use cases where the goal is data analysis, not lead conversion. If you need to survey 1,000 customers about satisfaction, SurveyMonkey is the right tool.
For patient intake, consultation requests, and service estimates — the Webevo platform provides purpose-built capture and conversion. Stop surveying leads. Start converting them.
