"DM us 'TEETH' for a free consultation!" Your Instagram chatbot captures the reply, sends an automated message sequence, and captures a lead. ManyChat makes this flow frictionless. But for every 1 patient who DMs your dental practice on Instagram, 20 search Google, 15 call the office, and 10 read your reviews. ManyChat optimizes the smallest channel while the dominant channels — search, phone, reputation — go unautomated. It is like putting a toll booth on a footpath while the highway runs free.
TL;DR
ManyChat automates Instagram DMs. 87% of patients find service businesses through Google and phone calls. The Webevo platform automates the channels where growth actually happens — SEO, voice AI, CRM, and reputation management.
Optimizing a Minor Channel
ManyChat excels at social chat automation. Instagram DMs, Facebook Messenger, WhatsApp — wherever text conversations happen, ManyChat automates them. For influencers driving product sales through Instagram, this channel is primary.
For law firms, MedSpas, and dental practices, social DMs represent 5-15% of inbound inquiries at best. The dominant channels are Google Search (organic and maps), phone calls, and review-driven discovery. ManyChat optimizes the 5-15% while the 85-95% remains manual or unaddressed.
Chat Automation vs Voice AI
| Channel | Volume for Service Business | ManyChat | Webevo Platform |
|---|---|---|---|
| Google Search | 60-70% of discovery | ❌ | ✅ Local SEO |
| Phone calls | 50-70% of bookings | ❌ | ✅ Voice AI |
| Website forms | 15-25% of leads | ❌ | ✅ Conversion-optimized |
| Online reviews | Trust driver | ❌ | ✅ Review AI |
| Instagram DMs | 5-15% of inquiries | ✅ Automated | ✅ |
| Facebook Messenger | 5-10% of inquiries | ✅ Automated | ✅ |
| Varies by market | ✅ Automated | ✅ |
Chatbots Are Text — Customers Want Voice: Chatbot platforms handle text-based conversations. But 68% of service business inquiries come through phone calls, not chat windows. A MedSpa patient wanting Botox prices calls. A homeowner with a burst pipe calls. A car accident victim calls. Voice AI handles the dominant inquiry channel that chatbots fundamentally cannot address.
ManyChat automates the bottom three rows well. The Webevo platform automates all seven. Compare: Respond.io (multi-channel messaging), Intercom (business chat), Drift (conversational marketing).
Why Voice Still Dominates Service Business
Despite digital channels growing, phone calls remain the #1 booking method for medical practices, legal consultations, and home services. Patients want to speak to someone (or something intelligent) before committing to a procedure or service call. Chat supplements but does not replace phone-based booking.
The Webevo platform's voice AI answers every call — 24/7, weekends, after hours — qualifies the caller, answers questions, and books appointments directly. ManyChat's chat bots handle text conversations that only some patients initiate. Voice AI converts phone calls into bookings. Chat bots convert messages into conversations.
When ManyChat Is the Right Choice
ManyChat excels for D2C brands, influencers, and e-commerce stores that drive sales through Instagram and Facebook engagement. If your business model relies on social commerce — product launches on Instagram, giveaway campaigns, influencer partnerships — ManyChat's automation captures that traffic effectively.
For home service businesses, dental practices, and legal practices where Google Search and phone calls drive 70%+ of new patient acquisition — ManyChat optimizes the minor channels while the major ones need attention. The Webevo platform serves the full growth picture.
