Your dental practice front desk receptionist monitors LiveChat between patient check-ins, phone calls, and insurance verifications. Response time to web chats: 4 minutes average (when the receptionist is not helping a patient, which is most of the time). After 5 PM: chat goes offline because nobody monitors it. Meanwhile, the phone rings unanswered 6 times per day. LiveChat requires human attention for the minor channel while the major channel remains unautomated.
TL;DR
LiveChat needs human agents. Service businesses lack spare humans. The Webevo platform provides AI for both chat AND phone — always on, never busy, zero additional staffing.
Human Chat Agents vs AI Automation
| Factor | LiveChat | Webevo Platform |
|---|---|---|
| Chat coverage | Business hours | 24/7 AI |
| Phone coverage | ❌ | ✅ Voice AI 24/7 |
| Staffing required | Yes | No |
| Response time | Minutes | Instant |
| SEO | ❌ | ✅ Full local |
| Reputation | ❌ | ✅ Review AI |
| Cost | $20-$69/agent | Included |
Chatbots Are Text — Customers Want Voice: Chatbot platforms handle text-based conversations. But 68% of service business inquiries come through phone calls, not chat windows. A MedSpa patient wanting Botox prices calls. A homeowner with a burst pipe calls. A car accident victim calls. Voice AI handles the dominant inquiry channel that chatbots fundamentally cannot address.
Compare: Freshchat, ChatBot.com, Chatfuel.
When LiveChat Makes Sense
LiveChat fits e-commerce and SaaS companies with dedicated support teams where real-time human assistance directly impacts conversion rates and customer satisfaction. If your business model requires live human intervention for complex customer decisions, LiveChat provides polished agent tools.
For MedSpas, law firms, and home services without dedicated chat staff — the Webevo platform provides AI automation across every channel.
