A potential patient fills out a Google Form on your dental practice website: "Interested in Invisalign, available Tuesday afternoons, insurance: Delta Dental." The submission lands in a Google Sheet. Row 47. Nobody checks the sheet until Friday. By Friday, the patient scheduled a consultation with the competitor who responded within 10 minutes. Your Google Form collected a $6,000 Invisalign case and stored it in a spreadsheet where it died. Free form. Expensive outcome.
TL;DR
Google Forms stores submissions in spreadsheets. Spreadsheets do not call patients back. The Webevo platform captures, responds, routes, and follows up automatically — turning form data into booked appointments.
The Spreadsheet Graveyard
Google Forms sends data to Google Sheets. Google Sheets is not a CRM. It does not trigger follow-ups, score leads, schedule callbacks, or send personalized responses. It stores data in rows — the modern equivalent of filing paper forms in a drawer. Compare: Gravity Forms, WPForms, Typeform, Formstack.
Free Forms vs Intelligent Lead Capture
| Capability | Google Forms | Webevo Platform |
|---|---|---|
| Form building | ✅ Basic | ✅ Advanced |
| Price | Free | Growth subscription |
| CRM routing | ❌ Spreadsheet only | ✅ Automatic |
| Auto-response | ❌ | ✅ Instant AI response |
| Lead scoring | ❌ | ✅ AI-qualified |
| Voice AI | ❌ | ✅ 24/7 callback |
| SEO | ❌ | ✅ Full local |
| HIPAA-aware | ❌ | ✅ |
Forms Without Follow-Up Are Data Graveyards: Form builders collect submissions. But 78% of leads go to the business that responds first. If your form submission sits in an inbox for 4 hours before someone reads it, the lead has already called a competitor. AI-powered CRM processes form submissions instantly — triggering automated follow-up within seconds, not hours.
Free is expensive when each lost lead represents thousands in revenue.
When Google Forms Makes Sense
Google Forms fits internal surveys, event RSVPs, team feedback, and any use case where response time and lead conversion do not matter. If you need to collect opinions from staff or gather event registrations, Google Forms is genuinely excellent — and free.
For patient intake, consultation requests, and service estimates where each submission represents real revenue — invest in intelligent lead capture through the Webevo platform.
