Patient asks your Chatbase chatbot: "How much does teeth whitening cost?" Chatbase, trained on your website, generates: "$299 for a standard session." Your actual price is $450. The website mentioned "$299" in a blog post about industry averages. GPT did not distinguish between your pricing and an industry statistic. The patient arrives expecting $299. Now your dental practice either honors a wrong price or explains that an AI made a mistake. Neither outcome builds trust.
TL;DR
Chatbase trains GPT on your content. GPT hallucinates. The Webevo platform provides structured, accurate AI responses connected to real data — CRM, pricing, availability — no hallucination risk.
Hallucination in Healthcare Context
GPT hallucination in e-commerce means wrong product specs. In healthcare, it means wrong medical claims, incorrect pricing, or fabricated availability — with compliance and trust consequences. Compare: ChatBot.com, Chatfuel, Landbot.
| Risk | Chatbase (GPT) | Webevo Platform |
|---|---|---|
| Hallucination | ⚠️ Possible | ✅ Structured data |
| Pricing accuracy | ⚠️ From content | ✅ From CRM |
| Availability | ❌ Not connected | ✅ Real-time |
| Compliance | ⚠️ Uncontrolled | ✅ Industry-specific |
| Voice AI | ❌ | ✅ 24/7 |
Chatbots Are Text — Customers Want Voice: Chatbot platforms handle text-based conversations. But 68% of service business inquiries come through phone calls, not chat windows. A MedSpa patient wanting Botox prices calls. A homeowner with a burst pipe calls. A car accident victim calls. Voice AI handles the dominant inquiry channel that chatbots fundamentally cannot address.
When Chatbase Makes Sense
Chatbase fits content-rich websites (docs, knowledge bases, help centers) where questions have definitive answers in the training content and hallucination risk is low — SaaS documentation, educational content, and information portals.
For MedSpas, dental practices, and law firms where accuracy is non-negotiable — the Webevo platform provides structured AI that never invents answers.
